Privacy Policy

South Mountain Dental LLC LLC DBA South Mountain Family Dental in Tempe, AZ (“South Mountain Family Dental in Tempe, AZ,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when you visit our website, request an appointment, complete patient forms, communicate with our office, or use our services.

South Mountain Family Dental in Tempe, AZ is located at 2233 West Baseline Road, #104, Tempe, AZ 85283..

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and how you may manage your communication preferences.

Information We Collect

Depending on how you interact with us, we may collect information such as:

• Name
• Address
• Email address
• Telephone and mobile phone number
• Appointment and scheduling information
• Patient registration information
• Information submitted through online forms
• Information necessary to provide dental services
• Insurance and billing information
• Communications you send to or receive from our practice
• Website usage information, such as browser or device information, where applicable

We collect only information that is reasonably necessary for providing our services, communicating with patients, processing appointments, managing our practice, and meeting applicable legal or administrative requirements.

How We Use Information

We may use information we collect to:

• Schedule and manage appointments
• Confirm or remind patients about appointments
• Respond to inquiries and requests
• Provide dental services and patient care
• Process payments and insurance information
• Complete patient registration and administrative forms
• Send requested service-related communications
• Provide information about appointments or services
• Maintain and improve our website and services
• Protect the security of our website and systems
• Comply with applicable legal and regulatory requirements

SMS / Text Message Communications

South Mountain Family Dental in Tempe, AZ may use SMS text messaging to communicate with patients regarding non-marketing, service-related matters.

SMS messages may include:

• Appointment confirmations
• Appointment reminders
• Appointment scheduling or rescheduling information
• Patient-related administrative communications
• Other service-related notifications requested or authorized by the patient

No marketing or promotional messages are sent through this SMS campaign.

SMS Consent

SMS communications are provided only to patients who voluntarily choose to receive text messages.

Where an SMS consent option is provided through an applicable website, appointment, registration, or patient form, the SMS consent option is presented separately from acceptance of the Terms of Service and this Privacy Policy.

The SMS consent option is optional and is not selected automatically. Patients must take an affirmative action to provide consent to receive SMS communications.

Providing a mobile phone number does not, by itself, constitute consent to receive SMS messages.

SMS consent is not required to schedule an appointment, complete a transaction, receive dental treatment, obtain dental services, or otherwise receive care from South Mountain Family Dental in Tempe, AZ.

Patients may continue with applicable appointment, registration, or service processes without opting in to SMS communications.

SMS Message Frequency and Rates

Message frequency varies depending on the patient’s appointments, requests, and interactions with South Mountain Family Dental in Tempe, AZ.

Message and data rates may apply.

Patients should contact their wireless carrier for information regarding their mobile messaging plan and applicable charges.

How to Opt Out of SMS Messages

Patients may stop receiving SMS messages at any time by replying:

STOP

After receiving a STOP request, South Mountain Family Dental in Tempe, AZ will process the request and discontinue SMS messages, subject to any necessary administrative processing.

Patients may choose to opt in again in the future through the applicable SMS enrollment process.

SMS Help

For assistance with the SMS messaging program, patients may reply:

HELP

Patients may also contact South Mountain Family Dental in Tempe, AZ directly for assistance with the messaging program.

SMS Information Sharing

South Mountain Family Dental in Tempe, AZ does not sell or rent mobile phone numbers or SMS consent information to third parties for their own independent marketing purposes.

SMS consent and mobile phone information are not shared with third parties for their own promotional or marketing campaigns.

We may use service providers that assist us with appointment scheduling, patient communications, website operations, technology, or SMS delivery. Such providers may process information as necessary to provide services to South Mountain Family Dental in Tempe, AZ and are not authorized to use SMS consent information for their own independent marketing purposes.

Patient and Health Information

Information relating to a patient’s dental care may be protected by applicable privacy laws and regulations. We use and disclose patient information as permitted or required for treatment, payment, healthcare operations, administrative purposes, and other purposes permitted by applicable law.

Website Information and Cookies

Our website may collect certain technical information when you visit, such as browser type, device information, IP address, pages viewed, and general website usage information.

We may use cookies or similar technologies where applicable to operate, maintain, secure, and improve our website.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Third-Party Services and Websites

Our website may contain links to third-party websites, appointment scheduling systems, payment services, or other external services.

Those third parties may have their own privacy policies and terms. South Mountain Family Dental in Tempe, AZ is not responsible for the privacy practices of websites or services that we do not control.

Patients should review the privacy policies of third-party services before submitting information through those services.

Children’s Privacy

Our website is intended for patients and individuals seeking dental services. We do not knowingly collect personal information from children through the website except where information is provided by a parent or legal guardian for purposes of receiving dental care or related services.

Your Privacy Choices

Depending on applicable law, you may have rights concerning the personal information we maintain about you.

You may contact our office to:

• Ask questions about information we maintain
• Request information about our privacy practices
• Update certain contact information
• Manage SMS communication preferences
• Opt out of SMS communications by replying STOP

Certain information may need to be retained when required for legal, healthcare, billing, security, or administrative purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When changes are made, the updated policy will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

South Mountain Family Dental in Tempe, AZ

2233 West Baseline Road, #104, Tempe, AZ 85283.

Phone: 602-438-9245

For SMS assistance, patients may also reply HELP to an SMS message.